FAQS

Shopping at edukkan is easy: Use the e-store link to find what you like. Once you have found an item, choose your size and click on the 'ADD TO CART' button on the product page. Review the items in your shopping bag by clicking the 'SHOPPING CART' link at the top of the page. You can add or remove any items before checking out. Click on 'PROCEED TO PURCHASE' to complete your order.

You can shop at edukkan without creating an account. However, register with us and you'll be able to enjoy the following benefits

Track your orders and review past purchases Save your address and payment details so you can shop even quicker next time Manage your email preferences and edit important information.

Creating an account at edukkan is very simple. Simply click the sign up button and fill in a small form with all your particulars. Please note that fields accompanied with an asterisk (*) are mandatory to fill out. Once you have created an account, you can simply log on to the site & ‘sign in’.

You can edit the details you have provided to us while making the account by clicking on the ‘My Account’ tab. You can change your billing and shipping address, phone number and other important information on the site in a similar way.

Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. For more information, please read our Privacy Policy in full.

To reset your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.

Currently, the following payment methods are accepted: Cash on Delivery This option is available for customers throughout Pakistan. Using this option, you can pay cash to the delivery agent upon receipt of your order. Please ensure that you have the exact amount at hand since our delivery agents do not carry change/petty cash. Prepaid options Our secure payment services allow for VISA, MasterCard, American Express and even PayPal to be used for payment. All your details and your data will be securely transmitted from end-to-end via SSL encryption, once this feature is activated.

We deliver online orders for Unstiched in 3-5 working days in Pakistan Main cites, while Made to Order items take up to 7-8 working days in Pakistan in backword Areas. If the order does not reach you in the specified time

Currently, we do not offer same day delivery.

You do not have to pay any duties or taxes when you purchase a product from edukkan because we offer free shipping and do not charge additional costs to our customers for all local orders. International orders will be charged according to location.

As soon as your order is placed, you will be emailed an Order ID, along with your Order Confirmation. This is what will help you track your order(s). You can also check this ID when you sign in to the website. If you’re not a preferred customer, you may call or email our Customer Care with the tracking number information to find out the status of your order.

We dont have any exchange policy or return policy in normal circumstances. In the rare case that a faulty, damaged or incomplete item was delivered to you, you can contact our customer service. Customers can exchange their order for a different product or avail the option of Online Store Credit for the same amount (minus shipping costs), in case they wish to return a product..

In the rare case that a faulty, damaged or incomplete item was delivered to you, you can contact our customer service. Customers can exchange their order for a different product or avail the option of Online Store Credit for the same amount (minus shipping costs), in case they wish to return a product.

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